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Privacy Policy

  1. Access data and hosting

    You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.
    The data collected (e.g., IP addresses) serves to safeguard our legitimate interests in the security of our website and services. This includes, but is not limited to, the prevention of fraudulent activity, ensuring the availability of our services, and improving overall service performance.
    These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) 1 lit. f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All-access data are deleted no later than seven days after the end of your visit on our website.
  2. Data collection and use for processing the contract and for opening a customer account

    We collect personal data that you voluntarily submit to us when you place an order or when you contact us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because we absolutely need those data to process the contract or to process your contact request and you would otherwise not be able to send the order or the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit. b) GDPR. Insofar as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose, you can either send a message to the contact option specified below or use the relevant function available in the customer account.
  3. Transfer of data

    We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b) GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

  4. Email newsletter and postal advertisement

    E-mail advertising if you subscribe to the newsletter
    If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
    Postal advertising and your right to opt-out
    Unless you have not opted out or you are a consumer who has his habitual residence in the United Kingdom, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests.

  5. Cookies and web-analysis

    To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. A cookie is a small text file that is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:
    Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
    Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
    Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
    Firefox™: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
    Opera™: https://help.opera.com/en/latest/web-preferences/#cookies
    Please note that disabling cookies may limit your access to some features of our website.
    Our website uses different types of cookies for various purposes:
    Necessary cookies: These cookies are essential for the functioning of our website and cannot be switched off.
    Performance cookies: These collect information on how visitors use our website, helping us to improve functionality and user experience.
    Targeting cookies: These are used to deliver adverts more relevant to you and your interests, limiting the number of times you see an ad and measuring the effectiveness of advertising campaigns.
    You may choose to disable any type of cookies through your browser settings, except for necessary cookies which are essential for the functionality of the website. Disabling other types of cookies may affect the performance and certain features of the website.
    Using Google (Universal) Analytics for web analytics
    For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website is as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.
    We transfer data to third-party service providers in the USA using Standard Contractual Clauses (SCCs) to ensure an adequate level of data protection in accordance with UK GDPR and other applicable laws.
    You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=en
    Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

  6. Sending rating reminders by email

    Rating Reminder by Trust Mate
    If, when or after placing your order, you have given us your express consent to doing so according to Art. 6 (1) 1 lit. a) GDPR, we will disclose your e-mail address to Trust Mate S.A., Bartoszowicka 3, 51-641 Wrocław, Poland (https://trustmate.io), so that they can email you a rating reminder.
    You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trust Mate at the email provided by their contact page https://trustmate.io/contact

  7. Your rights

    Being the data subject, you have the following rights according to:
    • art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
    • art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
    • art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims;
    • art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse their erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR;
    • art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
    • art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
    Right to object
    If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.
    After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
    This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.
    Requests to exercise your rights as a data subject (e.g., access, correction, erasure, or objection) can be made through the contact details provided in this policy. We strive to respond to such requests within one month, as required by Article 12(3) of the UK GDPR. In cases of complexity, we may extend this period by an additional two months, but we will inform you of any such extension within the first month.

  8. Data breaches

    We will notify relevant individuals and authorities of any personal data breach within 72 hours if it is likely to result in a risk to the rights and freedoms of individuals, in accordance with UK GDPR Article 33. If such a risk is determined, individuals will be promptly informed of the nature of the breach and the steps being taken to mitigate its impact.

  9. Data Controller

    The data controller of this website is: Jamo solutions Ltd, registered in England under registration number 09407958 whose registered office is at Grays Farm Road 8, BR5 3AD Orpington, Kent.

  10. Contact possibilities

    If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data (info@jamosolutions.co.uk, 02033719569).

  11. Changes to our Privacy Policy

    This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

  12. Klarna

    In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.