Welcome to our new store. We're still polishing things and would love your feedback to make it even better. Drop us a line at better@jamosolutions.co.uk

Terms and conditions of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jamo Solutions Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Jamo Solutions Ltd' or 'us' or 'we' or ‘company’ refers to the owner of the website whose registered office is 8 Grays Farm Road, Orpington, Kent, BR5 3AD, United Kingdom. Our company registration number is 09407958 registered United Kingdom.

The term 'you' or ‘customer’ refers to the user or viewer of our website.

The term 'goods' refers to products and services (e.g. printing) supplied by the Company.

Website is the content of www.jamosolutions.co.uk

The online store and checkout are built and hosted on the Shopify e-commerce platform (“Shopify”). While Shopify provides the technical infrastructure for our online store and payment processing, the contract for the sale of Goods is concluded exclusively between you and Jamo Solutions Ltd.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, copywriting, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • All information on this website is given as is, we cannot be held liable in respect of the information given on this website.
  • We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.
  • We do not guarantee that our website will remain available or that all the material used is kept current.
  • We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
  • We exclude all representations, warranties and conditions to the maximum extent permitted by applicable law.
  • We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, or in connection with our website, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. Our total liability to you, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the total value of your order.
  • We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
  • The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.



Jamo Solutions Ltd Online Store

All orders can be placed online through our website at www.jamosolutions.co.uk and all orders are subject to availability and security checks. Our online store and checkout are powered by the Shopify e-commerce platform, which provides the technical infrastructure for order placement and payment processing. However, all purchases made through the website are contracts between you and Jamo Solutions Ltd, and not with Shopify.

 

Website availability

We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error-free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

In addition, we reserve the right to cancel any order in the event of an obvious pricing error on our website. If such an error occurs, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it with a full refund.

 

Contract

The Company reserves the right to rescind any contract or order between the Company and the Customer, which includes suspending the delivery of goods and notifying the Customer, under any of the following circumstances:

(a) if any amount owed by the Customer to the Company remains overdue;

(b) if the Customer violates any term or contract with the Company;

(c) if the Customer ceases or threatens to cease trading, enters into any composition or arrangement with or for the benefit of its creditors, or is subject to a receiving order in bankruptcy, the appointment of a receiver or administrator, or liquidation, whether voluntary or compulsory, or if the Company reasonably expects such an event to occur in relation to the Customer. In any of these situations, if the Goods have been delivered but not paid for, the full amount shall become immediately due and payable, superseding any prior arrangements, and the Company has the right to retrieve any delivered Goods from the Customer’s premises that have not been paid for in full.

Once an order is accepted by the Company, it may only be cancelled by the Customer with written consent from the Company, and provided that the Customer fully indemnifies the Company against all costs and losses, including but not limited to lost profit resulting from the cancellation.

The Company reserves the right to apply interest at a rate of 8% above the Base Rate on any overdue payments.

 

Orders, quotations and prices

Unless otherwise specified, all prices will be quoted in GBP Sterling.

The Company will not be bound by any oral warranties or representations given or made on its behalf, nor by any implied terms, unless confirmed in writing.

The Company shall endeavour to ensure that the Goods comply with dimensions and the quality of any sample provided by the Company, and no responsibility is accepted by the Company for discrepancies between the sample and the Goods.

For larger or bespoke/custom orders, the price and delivery timeline will be provided on an individual basis. We reserve the right to adjust lead times for such orders based on production capacity. Please note that the standard lead time mentioned elsewhere on the website is not guaranteed for larger orders.

Out-of-stock items

If any item you have chosen is unavailable, we will contact you via your e-mail address or via phone within 3 working days from receiving your order.

VAT (the UK & The European Union)

All prices on jamosolutions.co.uk are quoted inclusive of relevant UK/EU VAT to provide a transparent and honest pricing structure.

Product Availability

While we strive to keep our stock information accurate, there may be occasions where a product shown as 'in stock' becomes unavailable at the time of purchase. In such cases, we reserve the right to fulfil the order within 14 days. In that situation, the customer has the right to request a full refund. We will notify the customer as soon as the product is back in stock.

 

Intellectual property

The Company makes no guarantee, warranty, or indemnity that the Goods provided do not infringe upon any copyrights, patents, trademarks, registered designs, or other intellectual property rights.

 

Retention of title

Ownership of any goods provided shall remain the sole and absolute property of the Company and shall not pass to the Customer or any third party until all payments due for such goods have been fully paid.

The Company reserves the right to reclaim Goods at any time until full payment has been received, and its agents may enter premises to recover such Goods.

 

Product suitability

The usage, management and treatment of a Customer’s Goods are solely the Customer’s responsibility.

The Company accepts no liability for any advice or recommendations given by it, which are always offered in good faith.

The Company cannot guarantee that the Goods provided are fit for the purposes intended by the Customer.

The Company accepts no liability for any packed items, and it is the Customer’s responsibility to ensure that any Goods comply with the legal requirements relevant to the Customer’s products.

 

Tolerances

The following manufacturing tolerances apply to our Goods. Variations within these ranges are inherent to the product, deemed conforming and do not constitute a defect. The following tolerances may occur during the manufacturing process:

Quantity:

Standard stock goods: ±2%

Custom & full-print goods (incl. custom designs/sizes):

·        500–10,000 units: ±10%. The delivered quantity may range from 90% to 110% of the amount ordered. Please take this tolerance into account when ordering. If you require an exact count, order 10% more to ensure sufficient stock.

·        Over 10,000 units: ±15%. The delivered quantity may range from 85% to 115% of the amount ordered. Please take this tolerance into account when ordering. If you require an exact count, order 15% more to ensure sufficient stock.

Dimensions:  

Measurements may vary in size (including but not limited to)

Width: +/- 3 mm tolerance

Length: +/- 3 mm tolerance

Gusset: +/- 3 mm tolerance

Seals: +/- 3 mm tolerance

Position:

Zip lock/grip seal/zipper: 5 mm tolerance

Tear notches: 5 mm tolerance

Valve: 5 mm tolerance

Thickness:

+/- 10% tolerance

Colour:

Variations in the colour of the final Goods are inevitable including between different production batches and different sizes of Goods. If such variations result from standard manufacturing processes and materials used, they must be accepted.

Reasonable variations are allowed in any colour, including, but not limited to, those arising from the use of Pantones, CMYK, different materials, matte or gloss finishes. The colour of raw materials, such as Kraft pouches, may vary.

Other:

Minor tolerances will occur in quality, transparency and print registration.

These tolerances are inherent to the goods and do not constitute a defect in the product.

 

Artwork

Any artwork provided by the Customer is at the Customer’s own risk, and the Company assumes no liability for it. Once the final artwork has been approved by the Customer, any modifications will extend the quoted lead times and may incur additional costs to the Customer.

The Customer is responsible for all artwork errors, including any mistakes, omissions, or typographical errors (typos) in the artwork that the Customer has overlooked. The Company accepts no liability for such errors. The Customer is also responsible for all designs, even if created or altered by the Company. Any required changes must be confirmed by the Customer in writing.

Basic adjustments to make the design print-ready are provided at no extra cost. More advanced adjustments are priced individually. Once the printed sample has been approved by the Customer, any further changes will incur additional charges. We provide a physical printed sample. The first printed sample is provided free of charge, while any subsequent print samples will be subject to a fee of £10.

 

Delivery

The delivery time of the Goods shall not be of the essence. The Company shall not be liable for any delay in delivery of the Goods regardless of the cause.

Delivery of the Goods shall be made to the address provided by the Customer, and any changes to delivery instructions will be at the Customer’s expense.

Lead times are estimates only and cannot be guaranteed.

We will endeavour to dispatch goods as promptly as possible; this is usually within 1–3 working days for UK Mainland and 2–3 working days for deliveries to the EU.

The delivery time frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery address. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.

We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.

Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site. 

For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged. Any costs for re-delivery of the goods will be payable in advance by the customer.

The customer is obliged to check the correctness of the delivered products within 14 days from the delivery date (including the type, quantity and quality of the products). Any shortages, faulty size and faulty products must be reported within the 14 days period.  Otherwise, we won’t be able to manage your complaint. The goods must be kept in optimal conditions while waiting for being checked by the customer.

In case of a damaged parcel (e.g. visible watermarks, bad condition of the parcel) please refuse the delivery or, if it’s not possible, report this to us within 48 hours of delivery. Please see the details regarding the refusal of damaged parcels in the section below (“Signing for goods”).

The customer is obliged to provide correct delivery details – the recipient's name and address. Delivery details must be complete and correct. If incorrect or incomplete delivery details are provided, the customer may be charged an additional redirect or redelivery fee.

UK addresses are currently delivered free of charge for orders over £100.

For orders where Goods are delivered in instalments, each delivery is considered a separate contract. A failure by the Company to deliver one or more instalments, or any claim by the Customer regarding an instalment, will not entitle the Customer to treat the contract as a whole as repudiated.

The Company shall not be liable for delivery when the Customer requests and arranges deliveries on their own or with a nominated agent.

For deliveries outside the UK, the Company is not liable for any local duties or taxes associated with the import or delivery of goods.


Signing for goods

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in right condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company.

Unfortunately, our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, you must REFUSE the delivery. Do not sign for the items, then please contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately, this happens very rarely.

Please note that signing for a parcel without checking its condition implies acceptance that it was received undamaged.


Returns and Refunds

Should you wish to return purchased goods back to us, we will be happy to refund or exchange them, provided they are totally unused, in their original packaging and in a perfect and fully resalable condition, within 28 days of delivery. 

Goods must be returned to us within 28 days of receipt – you need to tell us you don’t want the products (or they are faulty) within 14 days of receiving them; once it’s done, you’ve got another 14 days to send the products back.

Should you wish to cancel or return any purchased products you will be required to contact Jamo Solutions Ltd team in order to obtain an official return. You must ensure that you have communicated and obtained a Return confirmation from our customer services team via email before returning an item, and that your returned parcel must include the order details – date, order number, quantity, price and receiver details.

If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse is fully the responsibility of the customer. In case of ‘faulty’ or ‘not as described goods, the cost of sending goods back to our warehouse is on us. Please read the section below (“Effect of cancellation”) to find out more about the refund. 

Where large products (over 40Kg in weight) are returned as unwanted, we reserve the right to make a charge of up to £30 to cover the collection costs and handling fee occurred as the result.

Can I return custom printed pouches?

In line with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Section 28, we would like to inform our customers that personalised products (goods that are made to the consumer's specifications or are clearly personalised) are not eligible for return as their custom nature prevents them from being resold.

We kindly ask you to ensure that the type of packaging, size, quality, and durability of the print meet your expectations before placing your final order. To assist you in making an informed decision, we offer free sample prints upon request. Please note that you will receive a proof/design file before production, and it is your responsibility to check and approve all details (including spelling, layout, and artwork). Once the proof has been approved, Jamo Solutions cannot accept returns or issue refunds for errors that were present in the approved design.

Please note that this does not affect your statutory rights in the event that the personalised items are faulty or not as described. In such cases, you may be entitled to replacement or refund. If you require further information or assistance, our customer service team is here to help.


Right to cancel

You have the right to cancel this contract within 14 days without giving any reason (unless it’s bespoke or made to measure). The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Jamo Solutions Ltd, 8 Grays Farm Road BR5 3AD Orpington Kent United Kingdom, info@jamosolutions.co.uk, phone number: 02033719569) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. Please note: returns must be sent to our warehouse address as specified in the Model Cancellation Form, not to our registered office.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited.

Any free gifts received with your order must be returned if an order is cancelled.


Effects of cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and no later than: 

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the total cost of returning the goods to our warehouse.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Using the product

The customer is obliged to check the compatibility of the goods placed in our packaging products. Only goods for the appropriate purpose may be placed in our packaging products. In case of keeping goods of inappropriate purpose, the customer is responsible for any damage to the packaging (e.g. delamination of the layers). 

When using our product, make sure it is protected while posted.


Complaints procedure

We aim to deal with all complaints effectively. For a speedy response complaint may be submitted via our online utility, or alternatively mailed to the registered head-office.

We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

 

Force majeure

Jamo Solutions shall not be held liable or responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to strikes, lock-outs or other industrial disputes, natural disasters, pandemics, acts of God, war, riots, civil commotion, malicious damage, compliance with any law or governmental order, rule or regulation, accident, breakdown of plant or machinery, fire, flood, storm, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or failure of transport networks.
In such cases, our obligations shall be suspended for the duration of the event, and we will make every effort to resume normal operations as soon as reasonably possible.

 


Methods of payment

Orders can be paid for using the following methods: card payment (processed securely via Shopify Payments / Stripe), PayPal, Amazon Pay, Apple Pay, Google Pay, Klarna and Bank Transfer. We also provide payments over the phone.

Shopify Payments

Card payments made on our website are processed via Shopify Payments, Shopify’s integrated payment service. Shopify Payments acts as our payment service provider and processes your payment data on our behalf in order to complete your purchase. The contract for the sale of Goods remains between you and Jamo Solutions Ltd.

Third-party payment services

When using third-party payment providers (including but not limited to Klarna, PayPal, Amazon Pay, Apple Pay and Google Pay), you acknowledge and agree that these services operate independently from Shopify Payments, which is our integrated card payment processor:

  • Jamo Solutions is not responsible for any delays, errors, declined authorisations, additional fees, or other issues arising from the use of such services.
  • Your order will only be processed once payment has been successfully received by Jamo Solutions. Authorisation by a third-party provider alone does not constitute receipt of payment.
  • Any refunds will be made via the same payment method originally used. Please note that the timing of the refund will depend on the policies and processes of the third-party provider, and Jamo Solutions cannot be held liable for delays caused by them.
  • Your use of these services is also subject to the terms and conditions of the relevant provider, which you should review carefully.

Klarna
Klarna's [Pay in 3] [Pay in 30] is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees apply. By continuing I accept the [Pay Later Terms] [Pay in 3 terms].

Further information, including full terms and conditions, is available directly from Klarna at www.klarna.com/uk/terms-and-conditions

Amazon Pay

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods or services on third-party websites. To make a payment, you can use any of the payment methods on file in your Amazon account.

Further information and Amazon Pay user terms you can find at Amazon Pay FAQ and https://pay.amazon.co.uk/help

PayPal
PayPal allows you to make payments securely using your PayPal balance, linked bank account, or saved cards, without sharing your financial details with Jamo Solutions.

PayPal terms and policies are available at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full

Use of PayPal is also subject to your bank/card or PayPal’s user agreement.

Apple Pay
Apple Pay lets you pay quickly and securely using your iPhone, iPad, Mac or Apple Watch, with transactions authorised by Face ID, Touch ID, or your device passcode. Terms and conditions for Apple Pay (UK) are available at https://www.apple.com/uk/legal/applepaymentsservices/tc.html

Use of Apple Pay is also subject to your bank/card issuer’s terms.

Google Pay
Google Pay allows you to make fast, contactless and secure payments using your Android device or Google account, without sharing your card details directly with Jamo Solutions. Google Pay UK Terms of Service can be found at https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=en-GB

Also subject to your card issuer’s or bank’s conditions.

 

 

Model Cancellation Form (You may use this form, but it is not obligatory)
(Complete and return this form only if you wish to cancel the contract)

To: Jamo Solutions Ltd
Warehouse returns address:
Texcel Business Park, Unit C8, DA1 4SB Dartford, Kent, United Kingdom
Email: info@jamosolutions.co.uk

I/We ……… ……………… ……………… ………………. hereby give notice that I/We cancel my/our contract of sale of the following goods: …………… ……………… …………………………… …………………… …………………… ………… ……………… …………………… …………… ………………………… ……………… ……………………… ………… ……........ ................. ............

Order reference: ………………………………..
Ordered on ……………………….. / received on …………………………..
Name of customer: ………… ………………………… ………………… …………………… ……………… ……………………..
Address of customer: ………… …………… …………… ……………… …………………… …………… …………………………
Signature of customer (only if this form is notified on paper): …………… ……………… ……………………
Date: ………… ………… …………..