Delivery and Returns
We will endeavour to despatch goods as promptly as possible; this is usually 1-3 days within UK Mainland and 2-3 days for deliveries to EU.
Delivery time frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery address. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.
We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.
Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site
For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.
Customer has to check the correctness of the delivered products within 14 days from delivery date.
Signing for goods
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in right condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately, our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, you must REFUSE the delivery. Do not sign for the items, then please contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately, this happens very rarely.
Returns and Refunds
If you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 28 days of purchase.
If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
To change or cancel an order
You have a right to cancel your order and receive a full refund prior to goods being dispatched.
If goods have been dispatched, you have the right to return goods within 28 days of receipt of your goods in perfect condition, unused and in their original packaging.
The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse is fully the responsibility of the customer; furthermore, the postage cost of the original consignment of the goods will be deducted from any refunds.